Revision: February 2015
Our webserver automatically receives and records certain information about your visit to our site, including your IP address, browser type, access times, and pages you request. We may also collect information you volunteer, such as the email address of those who seek to communicate with us via email or receive email alerts.
We use the information we collect to assist us in providing you quality customer service, to evaluate the effectiveness of our Site, to alert consumers of new services and important news, and to process transactions initiated by you and communicate with you regarding their status.
If you e-mail us your postal address or phone number, you will only receive information related to the reason for which you provided us your address or phone number.
If there is an unanticipated use for the collected information not previously disclosed in this Policy, we will post the Policy changes on this Site to keep you notified. You will then have the option to opt out of these new uses. If you are concerned about how your information is used, it is a good idea to periodically check this Site and Policy.
Other than for fulfilling transactions or other actions requested by you, we do not disclose personally identifiable information to third parties without your permission unless we reasonably believe such action is necessary to (i) comply with the law or legal process, (ii) protect the personal safety or property of our customers or the public, (iii) protect or defend our rights or property, or (iv) protect against misuse or unauthorized use of this Site.
Pinnacle West may on occasion use and share aggregated collected information for demographics, statistics or comparisons. However, such collected information will not be disclosed to third parties in a form that will reveal any personally identifiable information.
You can review and modify or request the removal of the information you previously provided on this Site by sending an email on our Contact Us page.
Pinnacle West reserves the right to contact you should it become necessary for administrative purposes due to unanticipated events. Please note that due to legal, technical or systems constraints, we may not be able to completely remove all your information from all of our databases in response to your request.
Note that once posted, you cannot change or remove postings that are made in any chat rooms, message or feedback areas available on this Site. Because such information will be public, please exercise caution when posting such information.
If you do not want to receive e-mail from Pinnacle West, please let us know by sending an e-mail message on our Contact Us page. We will remove your name from our list as quickly as reasonably possible.
As discussed above in Use of Collected Information, we will post the Policy changes on this Site to keep you notified of unanticipated uses for the collected information not previously disclosed in this Policy. You will then have the option to opt out of these new uses. If you are concerned about how your information is used, it is a good idea to periodically check this Site and Policy.
A cookie is a small data file that is written to your computer's hard drive when you visit a web site. We use "cookies" on some of the pages on this Site. Cookies enable us to facilitate access to different aspects of your account across the Site. You are always free to decline our cookies if your browser permits, but you may not be able to use certain features on our Site or may be required to re-enter information more frequently during your session.
We strive to make this is a secure Site. We use industry-standard encryption technologies when electronically transferring and receiving customer information through the Site. We have put in place measures in our physical facilities we believe appropriate to protect against the loss, misuse or alteration of information collected at our Site. But, information transmitted via e-mail is not secure or encrypted. Also, it may be possible for an unauthorized person to gain access to your information notwithstanding our use of security measures. Therefore, please note that you enter information in this Site and communicate via e-mail at your own risk.
You can assist us in maintaining the security of your information by being careful and responsible when you are online and by being aware that you are responsible for maintaining the secrecy of any passwords and account information you have regarding this Site. We also advise that you use up-to-date virus scanning software on your computer to reduce the risk of encountering a virus through e-mails. Pinnacle West accepts no responsibility or liability for any loss or damage arising from the use of e-mail or their attachments, or for any viruses or errors or delays in the contents that result from e-mail transmissions.
Pinnacle West reserves the right to change this Policy at any time and encourages you to periodically review this Policy for any such changes. By your continued use of this Site, you acknowledge that you have read, understood and agreed to be bound by the current Policy posted on the Site at the time of your visit.
If you have any questions, comments or believe this Site is not following this Policy, please contact us at:
P.O. Box 52132
Phoenix, AZ 85072-2132
All rights reserved. © 2017 Pinnacle West Capital Corporation.