Monica Whiting is vice president, customer experience and communications for Arizona Public Service (APS). Based in Phoenix, APS is Arizona’s largest energy company and serves more than 1.4 million homes and businesses across the state.

Her responsibilities include leadership of customer experience strategy and solutions, customer service operations, external communications and marketing.

Whiting cares deeply about customers and has more than 30 years of experience in the utility industry, with most of her career focused on delivering excellence in customer experience and communications. Prior to APS she was with Tampa Electric Company (TECO) & Peoples Gas Systems (PGS) where she served as vice president of customer experience for the utility’s 1.2 million customers. Prior to TECO, she spent three years as the chief customer officer at Jacksonville Electric Authority (JEA) and had a 17-year career at Colorado Springs Utilities where she served as the general manager of customer revenue and service, as well as other various roles.

Passionate about serving her communities, Whiting has spent her career serving on various boards, commissions and industry groups. She is currently a director of the APS Foundation, co-chair of the Edison Electric Institute (EEI) Customer Solutions Executive Advisory Committee, Treasurer of the Marketing Executive Conference and past-chair of the Association of Edison Illuminating Companies (AEIC) Customer Service Committee. She is also a member of the Valley of the Sun United Way's board of directors.

Whiting earned her Bachelor of Arts degree in Public Relations and Journalism from the University of Southern California.