Updated: April 2024

We have been integrating sustainability practices into our core work for almost 30 years. As a business strategy, we seek solutions that provide shared value to address societal and environmental challenges in a way that also delivers business value. Our commitment extends beyond implementing sustainability practices. We are dedicated to working with our stakeholders to identify and address the sustainability issues that we are uniquely positioned to impact through our business.

Board Oversight

The Human Resources Committee periodically reviews and assesses our strategies and policies related to human capital management, such as diversity, inclusion, pay equity, corporate culture, talent development and retention. The Corporate Governance and Public Responsibility Committee reviews significant ESG trends that may impact the Company, directly oversees climate change-related issues and the Company's strategies in response to those issues ensuring oversight of relevant ESG issues; and makes recommendations to the Board, as appropriate.

Customers

 Our employees remain committed to putting customers first and achieving an industry-leading best-in-class customer experience, while demonstrating compassion and advocacy for our customers. In 2023, APS ranked in J.D. Power’s second quartile for large investor-owned utilities for both business and residential customers. This is a meaningful accomplishment considering APS was fourth quartile as recently as 2021. In fact, residential customers ranked APS second in our peer set in 2023 for both “Perfect Power” (no brief or lengthy outages) and “Phone Customer Care.”

Employees

 We seek to attract the best employees, to retain those employees and to create a safe, inclusive and productive work environment for all employees. We believe the strength of our employees is one of the significant contributors to our success. Human capital measures and objectives that our Company focuses on to manage our business include employee safety, inclusion and belonging, succession planning, hiring and retention of talent, compensation and benefits, and employee engagement.

Inclusion and Belonging

At APS, we believe that belonging matters. When we feel seen, heard, and valued, we can more effectively unite behind our APS Promise. We create this sense of belonging through our commitment to inclusion.  Inclusion at APS involves taking deliberate action to embrace the unique perspectives of each employee. True inclusion brings greater appreciation for our diversity. This allows us to equitably leverage our powerful workforce so we can succeed together to bring our Promise to life.

Learn more about Customers, Employees, Communities, Safety, Supply Chain and Reliability and Grid Resiliency.


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