APS Promise

In 2020, we introduced the APS Promise – our commitment to our customers, community and each other as employees. The Promise aligns with CEO Jeff Guldner’s focus on company culture – building on our cultural strengths and helping develop new behaviors that will enable our success. The Promise explains why we’re here (our purpose) and what we’re here to do (our vision and mission). It serves as a guide, provides direction, creates clarity and keeps our employees focused on the right things. It aligns employees to a shared purpose, vision, mission and way of being and gives meaning to the work we do every day. At APS, this is our “why.” We do what we do for the good of our customers and communities and their prosperity. What’s good for Arizona is good for APS.

10-Year Strategic Plan

This 10-Year Strategic Plan was developed concurrently with the APS Promise and describes how we will execute our Mission to achieve our Vision. It provides direction with measurable milestones to undertake to achieve our long-range goals.

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Central to this effort is fortifying and maintaining positive relationships with customers, our workforce, external stakeholders, regulators and the financial community to ensure the resilience of the company’s financial health and longevity. The 10-Year Strategic Plan sets priorities while proactively focusing plans and resources. It is designed to ensure employees and other stakeholders are working toward common goals with established an understanding around envisioned outcomes. This encourages a clear and ambitious organizational direction in response to a changing environment.

The 10-Year Strategic Plan is designed to be the strategic instrument that articulates where we are headed, and the actions needed to progress. It also adopts the APS Culture Principles, which will guide us in how we measure success. Fundamentally, the 10-Year Strategic Plan will guide the disciplined efforts and essential decisions and actions taken to shape what we do, what we stand for, whom we serve, and what we strive to become.

To establish an effective strategy, the Officer team looked at numerous potential drivers of change (broader societal forces impacting the energy industry and utility sector) to understand which are most likely to transform the future of our business and the communities we serve. They identified six critical areas expected to greatly impact our business over the next 10 years. As the officer team considered how to address the six identified Drivers of Change most likely to impact our business, five Long-Term Issues (LTI) emerged as priority areas of focus during the next 10 years.

These LTIs were established to identify our priority areas of focus to ensure employees and all stakeholders are effectively aligned toward common goals with established understanding around envisioned outcomes:

  • Focus on Customer Experience and Community Stewardship
  • Support an Evolving Workforce
  • Decarbonize and Manage Generation Resources
  • Achieve a Constructive Regulatory Environment
  • Ensure Long-Term Financial Health

To further align our organization in executing our 10-Year Strategic Plan, in 2022 the Executive Leadership Team established a set of five-year enterprise-wide priorities that will guide how we both run and change the business. These Performance Ambitions have measurable targets, and progress will be tracked relative to industry peers. In addition, we have established Tier 1 metrics and goals to measure how we are running the business on the way to achieving our strategy. Our business planning process defines how each business unit executes our strategy and leverages the Performance Ambitions to guide the prioritization of company resources and funding.


Integrated Resource Plan

Bold energy goals require ambitious plans and sound resource management. Together with our team of resource experts, energy planners and input from cross-sector stakeholders, we have developed a strategic road map on our path to a 100% carbon-free generation mix by 2050.

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Our Integrated Resource Plan (IRP) details how we plan to serve our customers’ energy needs for the next 15 years, which includes an interim target of achieving a 65% clean energy mix by 2030. We are focused on integrating renewable resources, empowering customers with flexible energy efficiency options and incorporating advanced technology to produce 100% clean and affordable energy—all while providing reliable service and remaining good stewards of Arizona’s diverse environment.

Here's how we plan to take our commitment to clean energy to the next level:

  • Eliminate the use of coal in energy generation by 2031.
  • Add renewables, including solar paired with storage to harness Arizona’s sunshine. 
  • Continue to invest in vital carbon-free resources such as nuclear energy from Palo Verde Generating Station.
  • Engage customers through expanded energy efficiency programs and smart energy choices.

We collaborate with a broad group of stakeholders in the development of our IRP. In 2021, the Resource Planning Advisory Council (RPAC) was formed as a diverse set of stakeholders to collaborate with APS in the development of the Company’s 2023 IRP. In light of the rapidly changing energy environment evident across the country and in particular in Arizona, the APS RPAC was created to infuse additional group participation and transparency to the IRP process.

Learn more about our Integrated Resource Plan.

Priority Sustainability Issues

Arizona Public Service (APS), in partnership with the Electric Power Research Institute (EPRI), initiated an assessment to identify the sustainability issues that are most important to the company and its stakeholders.

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The decision to do so was driven by growing stakeholder interest and a recognition that an informed sustainability strategy is critical to delivering business value. The assessment strengthened our existing commitment to sustainability and established a foundation on which to develop programs that address the most important sustainability issues. The project was designed to build on existing APS efforts to understand stakeholder interests; leverage EPRI expertise; inform future Sustainability and Corporate Responsibility Reports; and advance a robust sustainability perspective to drive performance.

We leveraged input from employees, large customers, limited-income advocates, economic development groups, environmental non-governmental organizations, leading sustainability academics and other stakeholders to identify and assess the sustainability issues that matter most. In total, 23 Priority Sustainability Issues (PSIs) were identified and prioritized. The most critical category, Integral Shared Value, includes four issues deemed most important and most able to be impacted by our actions: clean energy, customer experience, energy access and reliability, and safety and health. These Integral PSIs provide the foundation for informing our strategic direction, creating a framework for incorporating best practices and driving enterprise-wide alignment and accountability. The Company also focused on utility benchmarking best practices within these four Integral Shared Value PSIs. We are utilizing the benchmarking information to inform decisions about opportunities for improvement in our ESG performance.

Learn more about our Priority Sustainability Issues.

Risks and Opportunities

The utility operating landscape is vulnerable to impacts arising from, among many others, geopolitical events and macroeconomic uncertainties, supply chain trends, regulatory and political conditions, and the impacts of climate change. In this complex risk environment, risk management and risk-based decision making is not getting any easier but remains critical to the enterprise.

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The Company’s Enterprise Risk Management (ERM) program is a hybrid based on the Committee of Sponsoring Organization and Internal Organization for Standardization 31000 frameworks and designed to identify, assess, mitigate, monitor, and report risks or events that may impede the Company from meeting its operating and strategic objectives. The program is designed to manage risk in an integrated, cross-functional framework, rooted in established ERM industry standards, to assist management to make informed risk adjusted business decisions across the Company. Risks are identified, assessed, and prioritized based on the likelihood and impact of their occurrence. The enterprise-wide risk identification and assessment process also contemplates time horizons with risks classified as short-, medium- or longer-term risks. Each business area also maintains an inventory of its most significant risks and associated risk mitigation plans.

Governance. As a part of the enterprise risk oversight and governance process, business areas share this information annually in a prescribed format for analysis, categorization, and prioritization of risks to support the development of an enterprise risk profile. The enterprise-wide risk profiles are reviewed by the officer team, the Enterprise Risk Committee comprised of the senior officers of the Company, and then presented to the Board of Directors to provide assurance that the company has a well-established framework for the review and treatment of the risks. Consistent with the NYSE rules (NYSE Rule 303A), the Audit Committee annually reviews the company’s “risk assessment and risk management” policies. For APS, climate change risks include long term water availability, severe drought conditions, occurrence of severe monsoon storms or microbursts, and catastrophic wildfires.

Learn more about our risk assessment in our most recent 10K.

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