At Pinnacle West, efficiency begins with our employees. In order
to serve one of the fastest-growing regions of the country, our
people have combined an unrivaled work ethic with state-of-the-art
technology and improved processes. The result has been improved
customer satisfaction and new standards of performance.

STEPPING UP WHEN LINES WENT DOWN 08/28/08 + When massive storms hit
the Valley of the Sun just before Labor Day weekend, extreme winds
snapped trees, damaged homes and knocked down 150 power poles,
leaving 80,000 APS customers without electricity. Fortunately, when the
lines went down, APS employees stepped up. Thanks to their hard work
and dedication, electricity was restored to nearly all affected homes
within 48 hours.