APS’ customer base grew 3.7 percent in 2004 – a rate three times the national average.

Accomplishments

• In early 2005, APS surpassed one million customers for the first time in our company’s 118-year history. This includes more than 300,000 customers added in the last decade alone.
• APS installed nearly 42,000 business and residential meters in 2004 – a new company record.
• To keep up with Arizona’s growth, APS completed 75 substation improvement projects, five new substations and four new temporary substations in 2004.
• Our company continues to be a leader in renewable technology. In addition to expanding and developing more solar technology, we are exploring new renewable technologies including biogas, wind and biomass.
• Our call center fielded a record 4.5 million calls in 2004 and met its goal of answering calls in a timely manner.
• APS Energy Services has steadily grown its energy efficiency and district cooling and heating services in the Western region.

In 2004, the Phoenix area continued to expand, with about 120 million square feet of new homes. This is the equivalent of adding the square footage of more than 50 Empire State Buildings each year.