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Our direction going forward: Stay on plan. Use what we have learned. Figure out answers to new questions – both known and unknown. Mix discipline with creativity. Stay agile.
As a company, we strive to remain flexible
in the face of changing markets, yet unwavering in our commitments to increasing customer satisfaction and shareholder value. We stood like a rock on those commitments in 2001. Our customer satisfaction ratings have never been higher. Our financial results have never been stronger.
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WILLIAM J. POST, CHAIRMAN
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