As a premier employer in Arizona, Pinnacle West knows that the most important factor in providing value to our customers is our high performing dedicated workforce.  That type of workforce gets its start through the careful and fair evaluation of job candidates' abilities, knowledge, skill and motivation.  One method that Pinnacle West uses to identify candidates with the abilities and skills needed for certain jobs is through pre-employment testing.

Test Scheduling
Job applicants are scheduled for testing only upon referral by the job recruiter. Applicants should only contact Testing Services with questions after receiving a test scheduling notice. Test Scheduling notices are generally sent to an applicant's e-mail address; so it's important to check routinely for messages once a job application has been submitted. The contact phone number will be on the test scheduling notice and will vary depending on the scheduled test location.

Test Preparation
Several resources are available to assist applicants in preparing for job-related tests.  These resources are intended to be helpful although they are not a guarantee to passing a test.

• Taking Employment Tests at Pinnacle West/APS
  General tips to help you be at your best when taking an employement test, including how to prepare before the testing session.
• Testing Tips: Improving Performance on Employment Tests
  General overview of different types of tests and written test questions.

Edison Electric Institute (EEI) Sample Tests & Brochures
In cooperation with the Edison Electric Institute (EEI), we provide access to sample versions and brochures of some of our most widely used tests including:

Sample tests & brochures:

• Construction & Skilled Trades Test (CAST) - System construction, vehicle/equipment maintenance and facilities maintenance jobs.
• Maintenance Selection System (MASS) - Power plant maintenance jobs.
• Plan Operator Selection System (POSS) - Power plant operations jobs.
• System Operator & Power Dispatching (SO/PD) - Electric distribution and transmission power dispatching jobs. 

• Support & Administrative Selection System (SASS) - Administrative and other clerical/data support jobs.
• Career Interest & Diagnostic Instrument (CADI) - Comprehensive career assessment.

1. Login at www.eei.org/practicetests
2. At the prompt, enter the following information
   Name:             PNW
   Password:     Arizona

To access any brochures and Testing Tips information for these tests:

1. Login at www.eei.org/testingbrochures
2. At the prompt, enter the following information
   Name:             PNW
   Password:     Arizona

Accessing this site will provide you with additional information and links to the sample tests and testing tips.  If you have any difficulty accessing this information, please email staffing@pinnaclewest.com. 

Important Information If You Are Scheduled To Take A Test

1. Punctuality is an important part of the testing process and is appreciated.  However, we know there are times when due to your health, family health, or other unforeseen circumstances, you are unable to be at the scheduled test session.  We want you to be at your best and feel your best and will try to accommodate rescheduling requests.  If for any reason you cannot keep your scheduled testing appointment, you must call your Test Administrator prior to the testing time.  If you cannot reach the Test Administrator, leave a voicemail message with the following information: 
   -  your name
   -  the time/place of the test session
   -  the test(s) you are scheduled to take
   -  brief description of the reason for not being able to attend the test session
   -  a reliable contact phone number where you can be reached later in the day
   Although we cannot guarantee an alternative testing session, only those who are timely in canceling will be given consideration.
2. If you would like to request a testing accommodation in accordance with the Americans with Disabilities Act, please advise your Test Administrator as soon as possible.  You will be given additional information at that time.  
3. In order to be given a test, you must bring an official picture identification card such as a current driver’s license or passport.  Pictures on credit cards, store membership cards, out-of-date cards, or identification cards from companies other than Pinnacle West or APS will not be accepted.
4. The Test Administrator will provide information on how you will receive your test result.  If you pass the test, you will be referred to the recruiter for further consideration.  If you do not pass the test, you may qualify for a re-test :
   -  after 3 months if it is your first re-test AND a job-related opportunity is available
   -  after 12 months if you have already had a re-test AND a job-related opportunity is available

If you have any other questions, please e-mail staffing@pinnaclewest.com.