Safety is our  number one priority and we carry that commitment to safety into the community. To that end, we staff a Public Safety department to ensure the public is safe and informed about any possible dangers of electricity.

Both our Customer Service and Public Safety departments work to ensure our customers have access to accurate information on the proper use and handling of electricity. In an effort to educate and protect children, our Public Safety employees target students throughout Arizona through an outreach program aimed at safety and awareness. The department also has reached hundreds of maintenance workers, city employees, firefighters and arborists with targeted electrical safety presentations.

The Energy Delivery organization maintains three electrical safety trailers that provide live demonstrations of the potential danger of electrical conductors and the dramatic impact of electrical current on living tissue to audiences across Arizona..

Emergency Response
At Pinnacle West and APS, we train our employees and continually improve and test our systems in order to be ready for emergencies.

APS employs and trains fire and emergency response teams at the Palo Verde Nuclear Generating Station plant and the Four Corners and Cholla coal plants. Emergency response plans at each facility detail the roles of APS employees in responding to emergencies. We actively participate in local emergency planning committees and provide emergency planning and on-site chemical storage and hazard information to state and local agencies through SARA (Superfund Reauthorization Act of 1986) Tier I and Tier II reports.

The Palo Verde Nuclear Generating Station annually provides neighbors with information on plant operations, emergency planning zone maps, emergency classifications, important telephone numbers, procedures, locations of care centers and suggested protective actions. Palo Verde also conducts joint emergency planning drills with local, state and federal emergency response agencies at least twice per year.

The APS Energy Delivery and Sales division also maintains an emergency response plan that helps the organization quickly respond to disasters, both natural and man-made. Periodic reviews and drills help the division improve its emergency response procedures for use during potentially dangerous emergency outages.

PNW and APS also cooperate with local fire and police departments, and state and federal emergency response agencies in homeland security planning, and participates in periodic drills with various agencies, particularly with respect to electric utility system security issues. 

APS also routinely shares intelligence reports with the Arizona Counter Terrorism Information Center (ACTIC) and has an ongoing relationship with the Department of Homeland Security in securing our Critical Infrastructure