EHS Targets
Our EHS policy and EHS Management Systems (EMS) sets the framework, goals and objectives of our EHS activities. In addition, APS sets more specific targets in certain key EHS areas. These targets are integrated into corporate and departmental level business plans, and are included as part of employee performance reviews and as a component of corporate incentive pay.

In 2005, APS developed a new long-range business plan encompassing the years 2005 to 2010. This Business Plan identifies safety and the environment as two of our six core values. The Business Plan establishes specific short- and long-term corporate targets for environmental, safety and customer satisfaction, including the following targets to be met by 2010:

Safety

• To achieve the number one ranking among like-sized investor-owned utilities for OSHA recordable injuries (all injury incident rate, lost work incident rate and severity incident rate) (current results discussed in our Employee Safety section of this report)
• To achieve a green rating (no negative findings) for nuclear safety performance in the areas of reactor performance, maintenance rule systems and collective radiation exposure

Environmental

• To reduce carbon intensity by 10 percent in year 2010 from a year 2000 baseline (current results discussed in the Air Emissions section of this report)
• To implement voluntary emissions-reduction programs at the Cholla and Four Corners Power Plants (current results discussed in the Air Emissions section of this report)
• To meet environmental portfolio standard requirements for renewable energy (current results discussed in the Clean Energy section of this report)

Customer Satisfaction

• To achieve a 44 percent "very satisfied" and 92 percent "satisfied" rating on customer satisfaction survey (current results discussed in the Customer Satisfaction section of this report)