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Our company takes pride in its commitment to the community. Throughout Arizona, our company is recognized as a leader in the communities we serve.
In a 2003, APS-sponsored survey of 757 community leaders, APS was the first company mentioned by 60 percent of those surveyed as the one company that comes to mind first as a good community citizen. According to the survey, our active participation in the communities we serve established us as a good citizen in the minds of these leaders. We are recognized for our involvement in community development, state and local programs, and for our support of economic development activities.
We support the arts and education not just because it’s the right thing to do, but because today's youth are our employees, consumers and leaders of tomorrow and we need an educated society to move us forward in the 21st Century. We assist educators through professional development opportunities such as:
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Generation’s Summer Teachers’ Workshop, which provides new and exciting ways to teach about energy while providing real-world experiences about the electric industry from people who work in it every day.
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APS' PASS (Partners Advancing Student Success) program in which we partner with Motorola and Communities in Schools to help educators integrate the Arizona Academic Workplace Skills Standards into their lesson plans while giving them actual business experience to help them understand the relevance of what their students are learning in the classroom.
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Through sponsorships of arts and culture we provide opportunities for "at-risk" schools to visit and take part in programs offered by local museums and theaters.
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Our five-year commitment with Arizona Department of Education's Character Education Initiative to bring character education to all schools statewide.
- Our continued support of Kids Voting Arizona to help our youth understand their obligations as citizens to participate in local and national elections.
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In partnership with the Phoenix Suns, we offer up to $50,000 in energy and environmental mini-grants to schools within the APS service territory. We provide scholarships to ASU, ASU West and the Maricopa Community Colleges.
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Our employees routinely volunteer at local schools through Junior Achievement programs.
Customer Satisfaction
Focusing on the needs of customers has resulted in steadily improving customer satisfaction scores as measured by the J.D. Power and Associates Electric Utility Residential Customer Satisfaction Study. In 2003, APS ranked second among electric utilities in the West, and earned the highest score among investor-owned utilities in the region. APS improved its scores in all five of the survey’s factors, which measure customer attitudes about power quality and reliability, company image, price and value, billing and payment and customer service.
In addition to third-party customer surveys, the company conducts its own surveys to determine customer satisfaction. For the Customer Satisfaction Tracking Survey, residential and small-to-midsize business customers are surveyed twice each year regarding their level of satisfaction with APS’ performance. Participants are randomly selected regardless of whether they have had any recent company contact. Large commercial and industrial customers participate in the survey once per year.
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