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For more than a century, Pinnacle West and our affiliates have provided energy and energy-related products to people and businesses throughout Arizona. Based in Phoenix, Pinnacle West has consolidated assets of $9.5 billion and annual revenues of $2.8 billion.
Our largest affiliate, Arizona Public Service (APS), generates, sells and delivers electricity and energy-related products and services. APS serves more than 900,000 customers in 11 of Arizona’s 15 counties, and is the operator and co-owner of the Palo Verde Nuclear Generating Station – a primary source of electricity for the Southwest.
Our other affiliates include SunCor Development Company, a developer of residential, commercial and industrial real estate; APS Energy Services, a retail energy service provider; Pinnacle West Energy, a competitive generation company; and El Dorado Investment Company, a venture capital and investment firm.
* SunCor and El Dorado environmental, health, safety and social performance are not included in this report.
Pinnacle West...
- is a Fortune 500 company
- is in Standard and Poor’s 500 index and is traded on the New York Stock Exchange under the symbol: PNW
- is headquartered in Phoenix, Arizona – one of the fastest growing regions in the United States
- assets include approximately 6,000 megawatts of plant generation capacity
- ranks number one industry-wide in dividend growth over the last decade
- subsidiary APS is a leader in the development of solar technology
- employees donated more than 127,000 hours of their free time volunteering for non-profit organizations and events in 2003
APS... is a Company of Firsts
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First utility to adopt CERES principles (1994)
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APS established Arizona's first Environmental Strategic Alliance (with EPA and ADEQ)
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APS built Arizona's first commercial solar photovoltaic power plant to harvest our most abundant resource, the sun
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The first utility to create customer solar program, “APS Solar Partners"
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We developed the state's first biomass-to-energy plant to help with Arizona's forest waste issues
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We were the first to purchase energy from what will be Arizona's first commercial wind farm
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ـAnd we built Arizona's first hydrogen fueling station
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APS Employees and Customers
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2003
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2002
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2001
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2000
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1999
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Total Employees*(year-end)
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4,475
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4,407
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4,568
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4,303
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4,125
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Total Customers (year-end)
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953,317
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902,096
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874,603
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843,480
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810,339
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Customer/Employee Ratio
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213
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205
|
191
|
195
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196
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*Number of APS employees adjusted based on ownership percentage of power plants.
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Peak Load (kW)
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2003
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2002
|
2001
|
2000
|
1999
|
1998
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Actual
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6,332,000
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5,803,000
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5,687,200
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5,478,500
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4,934,700
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5,072,000
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Weather-adjusted
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6,142,000
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5,828,000
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5,504,000
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5,661,900
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5,089,000
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4,903,000
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Actual
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9.1%
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2.0%
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3.8%
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11%
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(2.7)%
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10.1%
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Weather-adjusted
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5.4%
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5.4%
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(0.9)%
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10.1%
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4.3%
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4.1%
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Employees assigned to Environmental, Health and Safety In 2003, 91 employees were assigned to the EHS team.
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APS Service Territory Maps Arizonaـــ(PDF)ــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــMetro-Phoenixـ (PDF)

Conversion Factors Throughout this report, information is presented in United States measurement units. Conversions to international figures are:
1 pound = 0.454 kilograms 1 ton = 907.185 kilograms 1 gallon = 3.785 liters 1 mile = 1.609 kilometers 1 kilowatt = 3,600,000 joules 1 megawatt = 3,600 joules
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