Employee Engagement
An annual employee experience survey and focused quarterly pulse-surveys, administered by a third party, enable us to gather employee feedback, identify opportunities for improvement and compare our performance to other companies. We received 6,371 responses for our employee experience and pulse surveys in 2019.
Through the quarterly pulse and annual employee experience surveys, we track our Employee Experience Index, a set of seven questions that encompass some of the more important elements of a positive employee experience, including recognition, career development possibilities and pride in the organization. In 2019, our score on this important index was 82% of employees responding positively to the underlying items, which compares favorably to 76% for our energy/utility benchmark.
Based on survey results, business units and individual managers are encouraged to take meaningful actions to improve the employee experience. In response to past surveys, we have launched enterprise-wide initiatives focused on improving communication between employees and management as well as removing obstacles that prevent job success. Other initiatives driven by the survey have given employees more access to leadership and improved meeting efficiency. Our cross-functional Employee Engagement Council focuses on improving employee recognition across the organization.
We work to ensure that a positive work environment is maintained for all employees. Through an outreach initiative, we obtain feedback from new hires regarding their employee experience. In 2019, we integrated our employee experience surveys with onboarding surveys and exit interviews. Bringing together these elements allows us to get a more complete picture of the experience of an APS employee, from the time they join the company until they decide to depart.
Our Employee Network Groups promote engagement, inclusion and leadership opportunities. These ten self-organized, voluntary groups are formed around the basis of a common attribute, such as experience in the utility industry, gender, ethnicity or race, but each group is open to all employees.
Learn more about Employee Network Groups
