The APS Core outlines our values and the critical areas of focus for our business. The APS Strategic Plan outlines our company’s long-term strategy and how short-term initiatives lay the groundwork for future success. It gives individual employees, departments and business units direction in setting their own priorities and measurable goals that connect to this broader plan, align with our Core and support our vision of a sustainable energy future for Arizona.
We have a series of strategic planning tools and resources that build from the APS vision and allow us to conduct scenario planning to test our business model against what the world might look like in the future. They also allow us to track emerging trends in our industry through strategic signposts and metrics so that we can continually evolve to meet our customers’ changing needs.
From that planning come our Corporate Strategic Initiatives (CSI), which are designed to allow us to evaluate gaps, build competencies, showcase an issue or capitalize on an opportunity. CSIs for 2020 include:
- Clean Energy Commitment: Deliver on our clean energy targets that advance our clean energy transition
- Customer First: Transform the way we engage with our customers
- Empowered Culture: Create an inclusive, high performing and empowered team culture
- Innovative Growth: Pursue long-term growth and innovation opportunities
- Market Evolution: Plan ahead for evolving markets
- Palo Verde for the Long Term: Prepare Palo Verde to support our clean energy commitment
With our corporate strategic planning goals established, we move next to business unit planning efforts. This includes the establishment of business unit priorities and the identification of additional tiered metrics, which complete our operational target development.
Our corporate and business unit metrics and the initiatives supporting them align with the critical areas of focus: operational excellence, shareholder value, environment, customer value, community, employees and security. Our business plans support our long-term company strategies and provide a focused, well-defined direction. These plans help us prioritize our work, collaborate across the organization, align our resources and measure our progress with rigor and discipline. Our executive officers’ compensation is connected to business unit performance, individual performance and value-driving business metrics.
See our Sustainability Performance Summary